How Do I Visit an Offender?

ICIW Visiting Room

This is offered at no cost to friends and family who have been approved for visiting.  

Both in person and video visiting are scheduled through the Ameelio App. 

Please check the specific facility page for their visiting hours:  https://doc.iowa.gov/find-facility

Please see the following steps for more information.  

Apply for Visiting

Before visiting or having a video call, you must be approved by the Iowa Department of Corrections. In order to be approved to visit, you submit the Visitor Application below:

Every adult must complete and submit a Visitor Application.

All minors must be registered on a Visitor Application submitted by their parent or legal guardian.

All applications must be mailed to:  

Mt. Pleasant Correctional Facility
Attn: Central Records
1200 E. Washington
Mt. Pleasant, IA 52641

Electronic applications are not accepted.  Applications must be printed, signed and mailed.  

If you have questions related to the paper Visitor Application, please refer to the Visiting Policy on the Policy page, or call Centralized Visiting at 319-385-9511.

If you are a victim of an incarcerated individual and would like to visit, you can find additional information on our Victim Services page.  

Visiting Denials

If you have been denied visitation and wish to appeal, please submit your appeal in writing to:

Central Visiting Authority

Mt Pleasant Correctional Facility

1200 East Washington Street

Mt Pleasant, IA  52641

In your appeal letter please include all information you wish to have considered regarding your visitation denial.

Ameelio Customer Support

Find additional assistance on the Ameelio’s Frequently Asked Questions.

The Connect Support request form can be used to contact Ameelio. Please fill out all fields and attach screenshots to help describe your issue. A Support team member will reach out to assist you. 

  • Please do not call the facility for additional support.
  • Please use the customer support options above for assistance.

Please view the Iowa Department of Corrections Visiting Policy for more information on the DOC application and visiting process.